Refund policy

Return and Refund Policy Update: Last updated: October 26, 2023.

Thank you for shopping at mezoma.com. Please review our return and refund policy below:

Exchange Policy: You have 15 days from receiving your item to request an exchange for damaged, defective, wrong, or incomplete orders. Items must be unworn, unused, with tags, and in original packaging. Contact us at contactmezoma@gmail.com to start the return process.

Return Cost: Customers bear the return shipping cost.

Exceptions: Custom or personalized goods cannot be returned.

Cancellation: Orders can be canceled within 12 hours of ordering, provided they haven't been processed or shipped.

Refunds: Once we receive and inspect your return, refunds will be processed to your original payment method.

Conditions for Exchange: Goods must be returned within 15 days, in original packaging. Certain goods cannot be returned, as specified.

Returning Goods: You're responsible for return shipping costs and risk. For returns, contact us at contactmezoma@gmail.com